Why Companies Buy Products and Services from a Value Brand

John Bernardi • March 29, 2020

Brand Managers Should Plan Now for the Post COVID-19 Economy

As business owners navigate rough seas, many are scanning the horizon so that they can plan for the new normal. One potential area of improvement is to better align your business strategy with your target markets. If you think yours is a value brand, but have not marketed accordingly, now is a great time to consider a new strategy.

Many Who Claim to be Value Buyers Don’t Pass the Test

Not all buyers are value buyers even though they claim to be. Some buyers acquire prestige and others procure performance while price shoppers are always negotiating. Value buyers fear losing what they've worked so hard to create but also want to continuously improve image, productivity and financial results while confidently managing the associated business and personal risks. They make price/performance decisions based on the perceived or measurable worth of the product or service.

V alue Buyer Personas Range from Innovative to Pragmatic

  1. A Pacesetter persona justifies more resources to satisfy their innovation needs
  2. Effectiveness personas strive to do more with the same resources
  3. Efficiency personas want to do the same with fewer resources
  4. Economizer personas are willing to do less with far less resources

Value Buyers Have a Response Mode

Their reaction to how a solution will close the gap between their current situation and desired results will reveal their response mode.

  1. Growth mode buyers are always looking to raise the bar. They tend to make longer term decisions.
  2. Trouble mode buyers see storm clouds on the horizon. They make short term decisions.
  3. Even keel buyers follow a status quo strategy that provides a false sense of security.

Value Brands Work Hard to Earn Value Buyer Attention

When value buyers believe that you care about them and that you understand their goals and interests, they may invest time learning about what you offer. They like being associated with a culture and principles that are similar to theirs. They align with causes that give back to the community. Consistently delivering on your brand promise will differentiate you from puffery brands.

When looking for a solution, value buyers rely on expert opinion influencers. They study white papers, success stories and partnerships. They pay attention to reviews and awards. Free trials, guarantees, convenience, and friendly, knowledgeable employees who communicate well make value buyers feel comfortable engaging in conversation.

Inspire Value Buyers to Want to Do Business with You

Help your raving fans to recommend your company by educating them on your unique value proposition, upcoming events and campaigns. Act rapidly when value buyers respond to your call to action. Anticipate needs based on their respective stage in their buying process – awareness through purchase.

You’ll know that you’re an effective marketer when you consistently earn the right to conduct consultative sales interviews. Ask provocative questions that are based on what you have learned about their industry, company, customers and best practices. Their answers will reveal their internal perceptions and most pressing concerns along with their persona and response mode. You can then objectively assess their situation and recommend the optimal approach for closing gaps. If they decide to pursue a business relationship with your company, they will associate your higher than median price with the measurable value that you offer.

By John Bernardi June 3, 2026
Most companies focus on filling their marketing and sales funnels with opportunities. Sustainable growth, however, often comes from a handful of transformational wins that open new markets, create new capabilities, and generate years of follow-on business. I call these Golden Spike opportunities . The inspiration comes from history. In 1869, the ceremonial Golden Spike joined the Central Pacific and Union Pacific Railroads at Promontory Summit, Utah, completing America's first transcontinental railroad. That single event connected markets, accelerated commerce, and created opportunities that had never before existed. Eastern manufacturers gained access to western markets, western resources flowed east, and competition fueled innovation. Great companies create their own Golden Spikes . A Golden Spike sale is not simply a large order. It is a strategic opportunity that helps a company expand into a new market, launch a new service, establish a new partnership, or significantly deepen its position within an existing market. Often, it involves applying existing capabilities in slightly different ways to solve bigger customer problems. In my experience, Golden Spike opportunities are typically three to five times a company's average deal size while also meeting or exceeding gross profit objectives. They may come from direct or indirect selling channels and do not necessarily originate with large companies. Finding and winning these opportunities requires a different mindset than managing day-to-day sales activity. Successful Golden Spike hunters possess: Patience and a long-term perspective. A disciplined research process. Strong relationships with connectors, mavens, and key influencers. The ability to identify an internal coach who wants them to succeed. The skill to navigate the business, technical, and political dimensions of complex sales. Excellent time management and peripheral vision. Golden Spike hunters keep an ear to the ground. They build relationships long before a buying cycle begins and look for opportunities that competitors never see. So, how does this differ from Target Account Development ? Target accounts are organizations that closely match your ideal customer profile and can provide recurring business over time, including the occasional Golden Spike opportunity. Developing target accounts requires a focused direct-selling strategy designed to build relationships and generate a steady flow of business. Golden Spike Hunting is different. Target Account Development answers the question: "Who should we pursue?" Golden Spike Hunting answers the question: "What transformational opportunities should we create and win?" The two strategies complement one another, but they are not the same. One identifies the right organizations to pursue. The other seeks the opportunities that can materially change the trajectory of the business. As you think about your own growth strategy, consider these questions: What type of Golden Spike interests you—an existing product in an existing market, an existing product in a new market, or an entirely new product or service? How long does it typically take to uncover a Golden Spike opportunity? How much time is required to nurture and close one? How many opportunities must be found to win one? How many Golden Spike does your company need over the next three to five years? How much time and organizational commitment are you willing to devote to finding them? Most companies have a target account strategy. Far fewer have a Golden Spike strategy. If your long-term success depends on winning a handful of game-changing opportunities, perhaps it's time to bump your targeting efforts up a notch. Happy Hunting.
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Win/Results is a Power Base Selling concept. The strongest sales conversations connect the two. Win = the personal benefit to the buyer as an individual Results = the business benefit to the organization Results = Company Impact - rational business case with organizational outcomes Increased revenue Lower costs Higher productivity Reduced risk Improved retention Higher margins But buyers rarely make a decision based only on company outcomes. They’re also subconsciously asking: “How does this affect me; will this make my life easier?” “Will I look smart; will this help my career?” “Will this reduce pressure; will this protect me from failure?” Win = Personal Impact - emotional and career dimension of individual motivations Recognition Promotion potential Less stress More control Political credibility Saving time Avoiding embarrassment Looking strategic to leadership Hitting bonus targets Job security
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