What Does “Reaching the Next Level” Mean to You?

John Bernardi • January 22, 2021

Quantum Physics Concepts Can Guide Your Business Leap

Companies that only prosper when their economy is on an uptick will struggle when their industry matures or declines. Successful business leaders know that what got them to where they are today won’t get them to a higher level. They believe that they must continually develop key aspect(s) of their business in order to thrive.

You may be granted a temporary visit to the next level, but unless you hire and/or train the right people and invest in processes that foster growth, efficiency and consistency, you will most likely slip back to the prior level. Staying power requires a valid growth strategy and a strong desire to prevent slippage.

Consider concentration and/or diversification growth strategies to guide your decisions.

Vertical and Horizontal Growth

Grow horizontally by expanding the product-market matrix through internal development and through acquisitions and alliances.

Achieve vertical growth by performing function[s] that were previously provided by suppliers.

Growth through Diversification

Concentric diversification leverages a competitive advantage to secure a strategic position in new categories. Examples include healthcare firms diversifying into the wellness industry and telecom companies diversifying into the Internet services industry.

Financial and risk reduction needs spawn conglomerate diversification that expands a company into unrelated categories. For example, Disney diversified from movies into theme parks.

Quantum Physics Concepts Can Guide Your Business Leap

In physics a quantum leap is a significant increase in the energy level of an electron that propels it to a higher orbit. There is no in-between state, so an electron can never exist between allowed orbits. When an electron successfully leaps to another level, it has the power to remain there, but if it doesn’t achieve the next allowed orbit, it will fall back to its original state.

This analogy applies to leaders who want to elevate some aspect of their business to a higher level of excellence. They need to establish a goal, get there and stay there. An expanded leadership style will most likely be required. Can the current leaders evolve or does the organization need to recruit new leaders from within or externally? Before you can strive for excellence, you have to “want to”. In fact, “need to” isn’t enough. You can be pressured to do something or learn something or know that something is the right thing to do, but if you don’t want to do it, you won’t make it happen.

Can you translate this thought into a methodology for elevating some aspect of your business to a noticeably higher steady state? An integrated marketing, sales and support environment will drive the need to elevate internal operational process in order to be able to deliver on your brand promise and to achieve customer satisfaction, revenue, productivity, market share and profitability goals. If you make the necessary changes to reach the next level, this will become your steady state. Otherwise, results will revert back to their original state and maybe even lower.

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Most companies focus on filling their marketing and sales funnels with opportunities. Sustainable growth, however, often comes from a handful of transformational wins that open new markets, create new capabilities, and generate years of follow-on business. I call these Golden Spike opportunities . The inspiration comes from history. In 1869, the ceremonial Golden Spike joined the Central Pacific and Union Pacific Railroads at Promontory Summit, Utah, completing America's first transcontinental railroad. That single event connected markets, accelerated commerce, and created opportunities that had never before existed. Eastern manufacturers gained access to western markets, western resources flowed east, and competition fueled innovation. Great companies create their own Golden Spikes . A Golden Spike sale is not simply a large order. It is a strategic opportunity that helps a company expand into a new market, launch a new service, establish a new partnership, or significantly deepen its position within an existing market. Often, it involves applying existing capabilities in slightly different ways to solve bigger customer problems. In my experience, Golden Spike opportunities are typically three to five times a company's average deal size while also meeting or exceeding gross profit objectives. They may come from direct or indirect selling channels and do not necessarily originate with large companies. Finding and winning these opportunities requires a different mindset than managing day-to-day sales activity. Successful Golden Spike hunters possess: Patience and a long-term perspective. A disciplined research process. Strong relationships with connectors, mavens, and key influencers. The ability to identify an internal coach who wants them to succeed. The skill to navigate the business, technical, and political dimensions of complex sales. Excellent time management and peripheral vision. Golden Spike hunters keep an ear to the ground. They build relationships long before a buying cycle begins and look for opportunities that competitors never see. So, how does this differ from Target Account Development ? Target accounts are organizations that closely match your ideal customer profile and can provide recurring business over time, including the occasional Golden Spike opportunity. Developing target accounts requires a focused direct-selling strategy designed to build relationships and generate a steady flow of business. Golden Spike Hunting is different. Target Account Development answers the question: "Who should we pursue?" Golden Spike Hunting answers the question: "What transformational opportunities should we create and win?" The two strategies complement one another, but they are not the same. One identifies the right organizations to pursue. The other seeks the opportunities that can materially change the trajectory of the business. As you think about your own growth strategy, consider these questions: What type of Golden Spike interests you—an existing product in an existing market, an existing product in a new market, or an entirely new product or service? How long does it typically take to uncover a Golden Spike opportunity? How much time is required to nurture and close one? How many opportunities must be found to win one? How many Golden Spike does your company need over the next three to five years? How much time and organizational commitment are you willing to devote to finding them? Most companies have a target account strategy. Far fewer have a Golden Spike strategy. If your long-term success depends on winning a handful of game-changing opportunities, perhaps it's time to bump your targeting efforts up a notch. Happy Hunting.
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