Company Subject Matter Experts are Hidden Gems
John Bernardi • December 14, 2019
Develop Experts in Niche Areas That are Important to Customers
Regardless of what your tag lines says, your company’s brand identity is defined by how well you deliver on the promises you make. Reinforce your brand identity through the experts who work for your company. They can create unique value by advising people who want to save time and minimize risk before making decisions.
Brand Your Experts
- Link to expert bios published on your website – in proposals, in 1to1 communications and in online content.
- Create flyers about each expert to be used as event handouts.
- Publish newsworthy PR about your experts.
- Experts should publish personal blogs and post on social media.
- Trade associations value industry experts who speak at conferences and author articles for their trade publications. Your experts should leverage this opportunity.
- Proposal executive summaries should identify the experts who will participate in each project and how the customer will benefit.
Experts Attract Experts
Retain your
experts by making them feel valuable and appreciated. Promote them like rock stars. Have them mentor younger employees as the next
generation of experts as part of your succession plan. You will attract other experts who want to be
part of something excellent.

Most companies focus on filling their marketing and sales funnels with opportunities. Sustainable growth, however, often comes from a handful of transformational wins that open new markets, create new capabilities, and generate years of follow-on business. I call these Golden Spike opportunities . The inspiration comes from history. In 1869, the ceremonial Golden Spike joined the Central Pacific and Union Pacific Railroads at Promontory Summit, Utah, completing America's first transcontinental railroad. That single event connected markets, accelerated commerce, and created opportunities that had never before existed. Eastern manufacturers gained access to western markets, western resources flowed east, and competition fueled innovation. Great companies create their own Golden Spikes . A Golden Spike sale is not simply a large order. It is a strategic opportunity that helps a company expand into a new market, launch a new service, establish a new partnership, or significantly deepen its position within an existing market. Often, it involves applying existing capabilities in slightly different ways to solve bigger customer problems. In my experience, Golden Spike opportunities are typically three to five times a company's average deal size while also meeting or exceeding gross profit objectives. They may come from direct or indirect selling channels and do not necessarily originate with large companies. Finding and winning these opportunities requires a different mindset than managing day-to-day sales activity. Successful Golden Spike hunters possess: Patience and a long-term perspective. A disciplined research process. Strong relationships with connectors, mavens, and key influencers. The ability to identify an internal coach who wants them to succeed. The skill to navigate the business, technical, and political dimensions of complex sales. Excellent time management and peripheral vision. Golden Spike hunters keep an ear to the ground. They build relationships long before a buying cycle begins and look for opportunities that competitors never see. So, how does this differ from Target Account Development ? Target accounts are organizations that closely match your ideal customer profile and can provide recurring business over time, including the occasional Golden Spike opportunity. Developing target accounts requires a focused direct-selling strategy designed to build relationships and generate a steady flow of business. Golden Spike Hunting is different. Target Account Development answers the question: "Who should we pursue?" Golden Spike Hunting answers the question: "What transformational opportunities should we create and win?" The two strategies complement one another, but they are not the same. One identifies the right organizations to pursue. The other seeks the opportunities that can materially change the trajectory of the business. As you think about your own growth strategy, consider these questions: What type of Golden Spike interests you—an existing product in an existing market, an existing product in a new market, or an entirely new product or service? How long does it typically take to uncover a Golden Spike opportunity? How much time is required to nurture and close one? How many opportunities must be found to win one? How many Golden Spike does your company need over the next three to five years? How much time and organizational commitment are you willing to devote to finding them? Most companies have a target account strategy. Far fewer have a Golden Spike strategy. If your long-term success depends on winning a handful of game-changing opportunities, perhaps it's time to bump your targeting efforts up a notch. Happy Hunting.

Win/Results is a Power Base Selling concept. The strongest sales conversations connect the two. Win = the personal benefit to the buyer as an individual Results = the business benefit to the organization Results = Company Impact - rational business case with organizational outcomes Increased revenue Lower costs Higher productivity Reduced risk Improved retention Higher margins But buyers rarely make a decision based only on company outcomes. They’re also subconsciously asking: “How does this affect me; will this make my life easier?” “Will I look smart; will this help my career?” “Will this reduce pressure; will this protect me from failure?” Win = Personal Impact - emotional and career dimension of individual motivations Recognition Promotion potential Less stress More control Political credibility Saving time Avoiding embarrassment Looking strategic to leadership Hitting bonus targets Job security








