Expand Your Comfort Zone To Leapfrog The Incumbent

John Bernardi • May 14, 2018

Meeting The Chairman Of The Board Is Outside The Comfort Zone Of Most Sales Reps

Following A Well Planned Account Development Strategy Will Earn This Right

Search for self-confident business leaders and influencers whose personal response mode is either growth or trouble. Avoid even keel or euphoric buyers and people who want to place you in a box where your value and ideas will be squashed.

Recruit a coach within the customer organization who will help you to tailor your value proposition to address the business, application and political obstacles you’ll be facing.

Introduce yourself early in their new application buying cycles as a valuable educator and problem solver.

Display a willingness to share account position with the incumbent. When you confidently believe that you have consistently exceeded customer expectations, you have earned the right to adjust your account plan from a divisional strategy to an indirect strategy that changes the ground rules from which customer value decisions are made. This will set you on a new course to becoming the incumbent.

My example : As a national account manager, I was responsible for a growth mode F500 customer where we shared a niche position with two other vendors. I recognized how far we had to go in order to be considered a true competitor to their primary vendor who owned the account relationship and $120 million in annual sales. After eliminating the secondary competitors and owning the $1 million niche, my next goal was to penetrate the core business.

My solid reputation for facilitating an excellent customer experience [and for business acumen and product and industry knowledge] that I had developed in the niche area established strong horizontal and vertical relationships throughout their company. My internal customer coach guided me in the right direction. I believed that I had earned the right to meet their chairman of the board. I approached him directly to let him know about the value we were providing to his company. I knew that he loved to play golf. He accepted my invitation to play on a nearby world class golf course in an event that I organized where he’d play with my company president and senior executives from my company were paired with his company’s senior managers who were amazed that I was able to make this happen.

This set me apart from all other vendors who would never think to go outside their comfort zones to this degree. VP level decision makers felt more comfortable allowing my company to share business with their long-time incumbent since their chairman opened the door to a reduced risk decision. This set the stage for my company being awarded a $15 million contract that in the past would have been a natural add-on for the competition. From that point forward, the incumbent considered my company as a legitimate foe to be dealt with in this account. [They even tried to hire me.]

By John Bernardi July 7, 2026
Help Prospects to See Their Future Before They Buy
By John Bernardi June 23, 2026
But Not Every Sales Opportunity Creates the Same Level of Value
By John Bernardi June 14, 2026
Organization charts rarely reveal how strategic decisions are actually made.
By John Bernardi June 3, 2026
Most companies focus on filling their marketing and sales funnels with opportunities. Sustainable growth, however, often comes from a handful of transformational wins that open new markets, create new capabilities, and generate years of follow-on business. I call these Golden Spike opportunities . The inspiration comes from history. In 1869, the ceremonial Golden Spike joined the Central Pacific and Union Pacific Railroads at Promontory Summit, Utah, completing America's first transcontinental railroad. That single event connected markets, accelerated commerce, and created opportunities that had never before existed. Eastern manufacturers gained access to western markets, western resources flowed east, and competition fueled innovation. Great companies create their own Golden Spikes . A Golden Spike sale is not simply a large order. It is a strategic opportunity that helps a company expand into a new market, launch a new service, establish a new partnership, or significantly deepen its position within an existing market. Often, it involves applying existing capabilities in slightly different ways to solve bigger customer problems. In my experience, Golden Spike opportunities are typically three to five times a company's average deal size while also meeting or exceeding gross profit objectives. They may come from direct or indirect selling channels and do not necessarily originate with large companies. Finding and winning these opportunities requires a different mindset than managing day-to-day sales activity. Successful Golden Spike hunters possess: Patience and a long-term perspective. A disciplined research process. Strong relationships with connectors, mavens, and key influencers. The ability to identify an internal coach who wants them to succeed. The skill to navigate the business, technical, and political dimensions of complex sales. Excellent time management and peripheral vision. Golden Spike hunters keep an ear to the ground. They build relationships long before a buying cycle begins and look for opportunities that competitors never see. So, how does this differ from Target Account Development ? Target accounts are organizations that closely match your ideal customer profile and can provide recurring business over time, including the occasional Golden Spike opportunity. Developing target accounts requires a focused direct-selling strategy designed to build relationships and generate a steady flow of business. Golden Spike Hunting is different. Target Account Development answers the question: "Who should we pursue?" Golden Spike Hunting answers the question: "What transformational opportunities should we create and win?" The two strategies complement one another, but they are not the same. One identifies the right organizations to pursue. The other seeks the opportunities that can materially change the trajectory of the business. As you think about your own growth strategy, consider these questions: What type of Golden Spike interests you—an existing product in an existing market, an existing product in a new market, or an entirely new product or service? How long does it typically take to uncover a Golden Spike opportunity? How much time is required to nurture and close one? How many opportunities must be found to win one? How many Golden Spike does your company need over the next three to five years? How much time and organizational commitment are you willing to devote to finding them? Most companies have a target account strategy. Far fewer have a Golden Spike strategy. If your long-term success depends on winning a handful of game-changing opportunities, perhaps it's time to bump your targeting efforts up a notch. Happy Hunting.
By John Bernardi May 28, 2026
Win/Results is a Power Base Selling concept. The strongest sales conversations connect the two. Win = the personal benefit to the buyer as an individual Results = the business benefit to the organization Results = Company Impact - rational business case with organizational outcomes Increased revenue Lower costs Higher productivity Reduced risk Improved retention Higher margins But buyers rarely make a decision based only on company outcomes. They’re also subconsciously asking: “How does this affect me; will this make my life easier?” “Will I look smart; will this help my career?” “Will this reduce pressure; will this protect me from failure?” Win = Personal Impact - emotional and career dimension of individual motivations Recognition Promotion potential Less stress More control Political credibility Saving time Avoiding embarrassment Looking strategic to leadership Hitting bonus targets Job security
By John Bernardi October 18, 2022
First, understand your business DNA. Then execute excellently.
By John Bernardi May 3, 2022
Account Based Marketing integrates all customer-facing aspects of a company for the purpose of producing optimal results from a portfolio of customers.
By John Bernardi January 22, 2021
A scientific analogy provides a unique concept for guiding your business to its next level.
By John Bernardi December 10, 2020
Target Marketing Fundamentals
By John Bernardi September 29, 2020
Self-promotional statements that are separate from actual customer experiences will disable a branding strategy.